Subscription Refund & Account Replacement Policy

1. Zero Long-Term Contracts

At Catch On TV, all plans are month-to-month or prepaid multi-month passes. There are no binding contracts, hidden fees, or automatic recurring lock-ins. You have complete freedom to renew or discontinue service whenever you choose.

2. 24/7 Technical Support & Node Replacement

If you encounter technical difficulties, app setup errors, or channel buffering upon activating your account, our engineering team is available 24/7 on WhatsApp. We provide:

• Live remote line testing and bandwidth optimization.
• Server CDN node reallocation within 24 to 48 hours to bypass ISP throttling.
• Free line replacement or credential re-issuance if your device configuration changes.

3. Refund & Cancellation Eligibility

We aim for 100% customer satisfaction. Refund and credit requests are handled under the following transparent guidelines:

• Pre-Activation Cancellations: If an order cannot be provisioned or activated on your device, a full refund is issued immediately.
• Technical Resolution Window: If severe technical issues prevent playback and our support team is unable to resolve them within 48 hours of purchase, a full or pro-rated refund will be granted.
• Change of Mind: We recommend starting with a short-term plan or contacting our WhatsApp desk for setup guidance before purchasing extended 12-month packages.

4. How to Request a Refund or Support

To submit a refund request or get technical support, message our live customer desk on WhatsApp with your order reference number. Our team will review and process your request within 2 to 4 hours.