Customer Privacy & Data Protection Policy

1. Information We Collect

Catch On TV respects your online privacy. We collect only the absolute minimum data required to provision your account credentials and deliver customer support:

• Device Identifier / App MAC: Required solely to pair streaming applications (e.g., TiviMate, IPTV Smarters) to your active line.
• WhatsApp Contact Handle: Used to communicate activation details and provide live support.
• Plan Details: Purchased connection tier and subscription duration.

Strict No-Logs Commitment: We DO NOT record, monitor, log, or store your viewing history, channels watched, media queries, or personal web traffic.

2. How We Use Your Information

Your minimal account information is used exclusively to:

• Provision streaming credentials for your chosen device.
• Provide live technical assistance and remote activation troubleshooting via WhatsApp.
• Send optional renewal reminders prior to subscription expiration.

3. Zero Third-Party Data Sharing

We maintain a strict confidentiality guarantee. Catch On TV does not sell, trade, rent, or lease customer personal data or contact handles to any third-party advertising networks, data brokers, or marketing firms.

4. Security & Encrypted Communications

Customer activation requests and support chats are conducted over end-to-end encrypted WhatsApp messaging channels and SSL-encrypted HTTPS web protocols to ensure your information remains protected from unauthorized interception.

5. Data Retention & User Deletion Rights

You retain full control over your personal information. You may request the permanent deletion of your contact records and account details from our database at any time by contacting our support desk.